Who helps you with what
Support depends on two things: where you work, and whose software your flow application is built on. Check both before you choose a starting point, so you know who to turn to when something doesn't work.
| What you need help with | You work at a Dutch institution | You work elsewhere |
|---|---|---|
| Access to NextAccount, licence, publishing your study | D3I Free licence from ODISSEI. Contact us for access. |
Eyra Paid licence. Preview is free. |
| The Next platform itselfSomething on the platform doesn't work | D3I, then Eyra Contact us first; we involve Eyra where needed. |
Eyra Helpdesk button on Next, or support@eyra.co. |
| A flow application built on our data donation taskIncluding our standard scripts and the script selector | D3I Using, adapting and extending our scripts. |
No support Free to use, with documentation. We cannot offer individual help, and neither can Eyra. |
| A flow application built on Eyra's Feldspar templateIncluding flow applications Eyra built | Eyra Paid support, review or development. |
Eyra Paid support, review or development. |
| A flow application from another research teamReused from an earlier study | The authors We can advise if it is built on our data donation task. |
The authors No support from us or from Eyra. |
| Study design, ethics and privacyRecruitment, consent, DPIA | D3I Guidance on this site, and advice by email. |
D3I guidance Everything under Prepare a study is open to all. |
| Self-hosted Next | No support You install and maintain it yourself. |
No support You install and maintain it yourself. |
Support for our data donation task and other flow applications
Our data donation task and Eyra's Feldspar template are two separate versions of the software. We maintain ours, Eyra maintains theirs, and each of us can only support our own. For a flow application from another research team, turn to its authors.
So check which one your flow application is built on: that decides who can help you.
Why our own support stops at the Dutch border
D3I is funded through ODISSEI, the Dutch national research infrastructure, to serve researchers at Dutch institutions, so that is the group our support is for. Everything we build stays open source and documented for everyone.
Contact
D3I
For researchers at Dutch universities and ODISSEI or CLARIAH member organisations.
Eyra
For researchers anywhere, about Next, Feldspar, licences and paid script development.